This online Purchase Information governs purchases made through Kokininc.com website.

PRODUCT AVAILABILITY

All Kokininc.com products from this website are made to order and subject to availability; as necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.

PRICING and PAYMENT OPTIONS

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat this order as cancelled.

Prices display on the Kokininc.com website are quoted in U.S. dollars. Kokininc.com accepts the following forms of payment for online purchases:

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, and confirm stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

SALES TAX

Kokininc.com charges state, local and county taxes on online transactions, as required by applicable laws.

Please note that your transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

 SHIPPING and DELIVERY

For security reasons, purchases will require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.

All purchases are shipped via UPS Ground unless otherwise selected. To estimate the total delivery time for your purchase, please allow upto 6 weeks for production and 2 to 3 business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. i.e. UPS Overnight, Second Day or Ground delivery. All orders are processed and delivered Monday through Friday, excluding holidays. Kokininc.com cannot be responsible for unanticipated delays.

For all International orders, please contact us at kokininc@aol.com for shipping & handling fees.

 RETURNS

Kokininc.com wants to ensure your complete satisfaction. For Kokininc.com online purchases, we will accept merchandise not used or damaged for credit only when accompanied by the original sales slip. . Merchandise must be returned within 7 business days from the date of delivery in original packaging. Shipping costs are non-refundable. contact kokininc@aol.com for return authorization number.

CHANGES/CANCELLATIONS

If you wish to cancel or modify your order, please send an email as soon as possible to kokininc@aol.com. We will make every effort to accommodate your request; however once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it.

REPAIRS

Kokininc.com offers repair service* for Kokininc.com products purchased from Kokininc.com online. Repairs maybe subject to charge   Products may be sent to:

 Please enclose a detailed repair request, your contact information, and original sales slip. We recommend that you package the item securely and ship it via insured mail. Please allow 2 to 3 weeks for assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

 *please note that some products cannot be repaired

KOKIN Guarantee: We guarantee the authenticity of all products purchased through KOKIN online. For additional assistance concerning our online store or your online purchase, please contact us via email at kokininc@aol.com or at the address below:

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